Returns & Protection Policy

14-Day Condition Guarantee

You have 14 days from delivery to inspect your artwork and report any condition issues.

This guarantee covers:

• Shipping damage (tears, dents, broken frames, cracked glass)
• Condition issues not disclosed in listing (existing damage, restoration)
• Significant discrepancies from description or photos
• Missing Certificate of Authenticity or documentation

How to report an issue:

1. Email support@arfiras.com within 14 days of delivery
2. Include your order number and clear photos of the issue
3. Describe the problem in detail
4. Keep all original packaging

We'll respond within 24 hours with a resolution.

Shipping Damage Protection

Every international shipment is fully insured for the complete purchase price.

If your artwork arrives damaged:

1. Document immediately: Take photos of outer box, inner packaging, and damaged artwork before unpacking further
2. Keep everything: Save all packaging materials for insurance inspection
3. Contact us within 48 hours: Email support@arfiras.com with photos and order number
4. We handle the claim: Our team files the insurance claim and manages the process
5. Resolution options: Replacement artwork, professional repair, or full refund

You are fully protected—shipping damage will never be your financial responsibility.

Return Policy

Eligible Returns

Returns are accepted in these situations:

• Shipping damage: Artwork damaged in transit (covered by insurance)
• Condition issues: Undisclosed damage or restoration
• Authenticity concerns: Questions about artwork authenticity (covered by lifetime guarantee)
• Significant discrepancy: Artwork materially different from description

Return Process

1. Contact us first: Email support@arfiras.com with reason for return
2. Approval required: Wait for return authorization before shipping
3. Return packaging: Use original packaging or equivalent museum-grade materials
4. Return shipping: Responsibility depends on reason (see below)
5. Inspection: Artwork inspected upon return to our facility
6. Refund processed: Within 5-7 business days of inspection

Return Shipping Costs

• Shipping damage: We cover all return shipping costs
• Our error (wrong item, condition issue): We cover all return shipping costs
• Change of mind: Returns not accepted for buyer's remorse or subjective reasons

Condition Requirements

For returns to be accepted:

• Artwork must be in the same condition as received
• Original packaging must be used or equivalent protection
• Certificate of Authenticity must be included
• Return must be initiated within 14 days of delivery

What's NOT Covered

Our return policy does not cover:

• Change of mind: Subjective reasons like color, style, or size after purchase
• Buyer's remorse: Deciding you don't want the artwork after delivery
• Incorrect measurements: Artwork dimensions are clearly listed in each description
• Color variations: Minor color differences due to screen calibration
• Damage after delivery: Damage caused by buyer after receipt
• Custom or commissioned works: Special orders are final sale

We encourage you to carefully review all artwork details, dimensions, and photos before purchasing. Contact us with any questions before ordering.

Refund Process

Timeline:

• Return received and inspected: 2-3 business days
• Refund processed: 5-7 business days after approval
• Refund appears in your account: 5-10 business days (depending on your bank)

Refund method:

• Refunds issued to original payment method
• Original shipping costs refunded only if return is due to our error or damage
• Return shipping costs refunded only if return is due to our error or damage

Insurance Claims

For shipping damage, we handle all insurance claims on your behalf:

1. You provide photos and documentation
2. We file the claim with the carrier
3. Insurance company may inspect packaging
4. Claim processed (typically 7-14 days)
5. Resolution provided: replacement, repair, or refund

You never have to deal with the insurance company directly.

Customs & Duties

Important: Customs duties and import taxes are non-refundable.

• These fees are charged by your country's customs authority, not by Arfiras
• If you return an artwork, customs duties cannot be refunded by us
• You may be able to claim a refund from your customs authority—contact them directly

Damaged in Transit vs. Damaged After Delivery

Damaged in Transit (Covered)

• Damage visible on outer packaging
• Damage discovered during initial unboxing
• Reported within 48 hours of delivery
• Photos show damage consistent with shipping

Damaged After Delivery (Not Covered)

• Damage occurs after you've unpacked and handled artwork
• Damage reported more than 14 days after delivery
• Damage inconsistent with shipping (e.g., spills, tears, punctures)

Lifetime Authenticity Guarantee

Separate from our returns policy, every artwork is backed by a lifetime authenticity guarantee.

If any artwork is ever determined to be inauthentic or misrepresented:

• Full refund of original purchase price
• We cover return shipping
• No time limit on this guarantee

Read our complete Authenticity Guarantee →

Contact Before Returning

Always contact us before returning an artwork.

Many issues can be resolved without a return:

• Minor frame damage can often be repaired locally (we'll cover costs)
• Questions about condition can be clarified with additional photos
• Concerns about authenticity can be addressed with documentation
• Installation or display questions can be answered by our team

Email: support@arfiras.com
Response time: Within 24 hours
Phone/WhatsApp: [Your contact number]

Our Commitment

We stand behind every artwork we sell. Our goal is your complete satisfaction and confidence in your art purchase. If something isn't right, we'll make it right.

Questions about our returns policy or need to report an issue?
Contact us at support@arfiras.com

International Shipping Information →
Packaging Standards →